SHIPPING & RETURNS


SHIPPING

  1. Your Pretty Pokets Diaper Bag handbag will be shipped within 48 to 72 hours. All bags are shipped from Campbell, California, USA.
  2. Shipping costs depend on weight, dimensions, shipment speed and final destination. Final costs will be determined during checkout.
  3. Currently, we only ship within the U.S. Please email us at hello@prettypokets.com for further questions.
  4. We do not ship to P.O. boxes. 

 

RETURN/EXCHANGE POLICY

  1. Products purchased on https://prettypokets.com may be returned for a refund or exchanged for a product of equal or lesser cost within 30 days of the date of your purchase. In order to receive your refund or exchange, you must first email  hello@prettypokets.com to notify and to state the reason for your return. Please include your name, address, phone number and “customer receipt number” which can be found on your email receipt. No refund or exchange will be made without prior notification.
  2. Print your “customer receipt number” on your return address label and affix it to the outside of the original box. We do not pay for returned shipping. Please return your Pretty Pokets Diaper bag handbag to us through a delivery service that provides a tracking number and signature for verification of receipt (i.e. FedEx, UPS or USPS registered mail). We highly recommend that you insure the package. We are not responsible for packages returned without a tracking number. We request that you use the original package.
  3. Your return package must be received by Pretty Pokets within the 7 days from initial request to return the item. Return Address will be on the shipping label of the package. If you have any questions related to return shipping address, please contact our customer support at hello@prettypokets.com.
  4. All returns must include the “customer receipt number”. Unsolicited returns will not be accepted.
  5. All purchases on SALE items are FINAL SALE. Sale merchandise may not be returned or exchanged unless there is damage to an item or an incorrect item was received.

PACKAGING & SHIPPING YOUR RETURN

  1. Your Pretty Pokets handbag must be returned in its original condition, unused and include all packaging and all parts;  shoulder strap,  changing pad, dust bag, and any other parts if Included.
  2. We kindly request not to squish the bag and request you to place it back in the original packaging box that you might have received.
  3. Please note that any returns without proper care will result in not being refunded.
  4. Include a copy of your paid receipt and contact information.
  5. Initial shipping fees are NON-REFUNDABLE. Shipping fees for all returns and exchanges are at the expense of the customer. All postage must be prepaid. We do not accept C.O.D. (cash on delivery) returns.