Return Policy
We proudly stand behind the quality of our products and we want you to be thrilled with them too! If you are not pleased with your purchase, you can exchange unworn products or return them for a full refund.
*Please note, we are only able to accept returns or exchanges on items purchased directly from prettypokets.com. If you purchased your Pretty Pokets product from another retailer, please contact them for their return policies.
USA RETURN & EXCHANGE POLICY
Products can be returned for a full refund to the original payment method for up to 30 days from the purchase date. Products must be unworn and their original packaging.
Shipping fees for all returns and exchanges are at the expense of the customer. All postage must be prepaid. We do not accept C.O.D. (cash on delivery) returns.
Please read: More information on how to begin a return or exchange, click here.
CANADA RETURN & EXCHANGE POLICY
Products can be returned for a full refund to the original payment method for up to 30 days from the purchase date. Products must be unworn and in their original packaging. Due to the long shipping times, there is a $10 restocking fee on all returned or exchanged items from Canada. The restocking fee will be deducted from your refund.
Shipping fees for all returns and exchanges are at the expense of the customer. All postage must be prepaid. We do not accept C.O.D. (cash on delivery) returns.
Please read: More information on how to begin a return or exchange, click here.
All Canadian returns and exchanges must first be authorized by our customer service team. Please contact us at hello@prettypokets.com to request a return authorization.
INTERNATIONAL RETURN POLICY
All purchases made outside of the United States and Canada are final.
THANK YOU FOR BEING A PRETTY POKETS CUSTOMER! PLEASE REACH OUT TO US AT HELLO@PRETTYPOKETS.COM WITH ANY QUESTIONS OR CONCERNS.